Refund Policy

Eligibility for Returns

To be eligible for a return, items must be:

• Returned within 30 days of delivery
• In original condition — unworn, unwashed, with tags attached
• In original packaging
• Not a final sale or clearance item

Non-Returnable Items

• Clearance and sale items marked as final sale
• Items that have been worn, washed, or altered
• Items without original tags
• Customised or personalised items

How to Return

1. Email us at hello@blessedhouse.com.au with your order number and reason for return
2. We'll send you a return authorisation within 1-2 business days
3. Pack the item securely and ship it to the address provided
4. Once received and inspected, we'll process your refund within 5-7 business days

Refund Processing

Approved refunds will be processed to your original payment method. Please allow:

• Credit/Debit cards: 5-10 business days
• You'll receive an email confirmation once your refund is processed

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at hello@blessedhouse.com.au with photos of the issue. We'll arrange a replacement or full refund at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit.