Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us. This includes:

• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely by Stripe — we never store card details)
• Order history and preferences
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your questions and provide customer support
• Send promotional communications (with your consent)
• Improve our products and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Stripe — for secure payment processing
• Australia Post / Carriers — for order delivery
• Email providers — to send transactional emails
• Law enforcement when required by law

4. Data Security

We implement industry-standard security measures to protect your personal information. All data is transmitted using SSL encryption. Payment data is handled by Stripe, which is PCI DSS compliant.

5. Cookies

We use cookies to maintain your session, remember your cart, and improve your experience. You can disable cookies in your browser settings, but some features may not work correctly.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications

To exercise these rights, contact us at hello@blessedhouse.com.au

7. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@blessedhouse.com.au